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Frequently Asked Questions

How Can I Determine My Correct Ring Size?

To determine your ring size, measure your finger's circumference with a paper strip, mark where it completes the circle, then check the length between the start and mark. After you are done with measuring your finger, match this measurement with a US size in the Acardi Size guide for your ring size. If you have any questions about this, then feel free to contact us here: Contact or in the chat icon on our website. 

What Does Lifetime Warranty Mean?

We offer a Lifetime Warranty on all our jewelry items. At Acardi, we take immense pride in the quality and craftsmanship of our jewelry. That's why we stand firmly behind our products with an unwavering commitment to customer satisfaction. This means that your purchase is not just a one-time transaction but a lifelong investment in quality and durability.

Is ACARDI's Jewelry Water-Resistant Or Tarnish-Resistant?

Acardi's jewelry is both water-resistant and tarnish-resistant. Crafted from stainless steel, these pieces are designed to withstand water exposure and maintain their brilliance over time.

Can I Return/Exchange my order?

We strive to ensure your satisfaction with our products. If for any reason you need to return or exchange your order, please reach out to Acardi's dedicated customer service team at acardiofficial@gmail.com within 45 days of receiving your order. Request a Return Authorization Number, which will be promptly emailed to you to facilitate the process.

Please note, for returns from outside of Sweden, a return fee of €5 will apply, which will be deducted from the refundable amount of your initial order.

For a detailed understanding of our return and exchange policies, including terms, conditions, and the methods involved, we encourage you to review Acardi's Returns and Refund Policy. Alternatively, you can directly contact Acardi Customer Services for further assistance.

We are committed to ensuring that you have a seamless experience with our products and services. If you have any questions or need assistance with returns or exchanges, please don't hesitate to contact us by clicking here.

What Is The Best Way To Take Care For And Clean Your Jewelry items?

To care for and clean your jewelry items, especially those made of stainless steel like Acardis pieces, follow these steps:

  • Regular Cleaning: Use a soft cloth to wipe down your jewelry after each wear. This helps remove any oils, sweat, or dirt that may accumulate.
  • Mild Soap and Water: For more thorough cleaning, mix a mild dish soap with warm water. Soak your jewelry for a few minutes, then gently scrub with a soft-bristled toothbrush to remove dirt from crevices.
  • Avoid Harsh Chemicals: Steer clear of harsh chemicals or abrasive cleaners as they might damage the jewelry's finish.
  • Proper Storage: Store your jewelry in a dry, cool place, preferably in a jewelry box or pouch to prevent scratching.

By following these care instructions, you can help ensure that your Acardis jewelry stays in top-notch condition for years to come.

How Can I Best Store My Jewelry To Prevent Tarnishing Or Damage When Not In Use?

To keep your jewelry in optimal condition when not in use, consider the following storage tips:

  • Separate and Store Carefully: Store each piece separately to prevent tangling, scratching, or damage. Consider using individual pouches, cloth bags, or compartments within a jewelry box.
  • Use Jewelry Boxes or Organizers: Invest in a jewelry box with compartments or trays lined with soft fabric to prevent scratches. Ensure that chains and necklaces are not tangled or knotted.
  • Keep Away from Chemicals: Remove jewelry before using cleaning products, or applying lotions and perfumes. Chemicals can accelerate tarnishing or damage certain materials.
  • Regular Cleaning and Maintenance: Clean jewelry regularly using appropriate cleaning methods for each material. For example, use a soft cloth for gentle wiping or a jewelry-specific cleaning solution. Avoid using harsh chemicals or abrasive materials.
  • Check and Reorganize Periodically: Inspect your jewelry periodically for any damage or signs of tarnishing. Reorganize storage to prevent long-term pressure or stress on certain pieces.

By following these guidelines, you can maintain the quality and appearance of your jewelry for years to come.

Do You Offer A Sizing Guide To Help Choose The Right Fit For Rings, Bracelets, and Necklaces?

When it comes to bracelets, we have an extensive sizing range, offering four different sizes to cater to various wrist measurements. Additionally, we have four 'one-size-fits-all' bracelets, eliminating the need for a size guide as they are designed to accommodate most wrist sizes comfortably.

Regarding our necklaces, we offer one standard size, conveniently detailed in our necklace size guide for your reference.

These sizing guides are meticulously crafted to assist you in choosing the perfect fit for your jewelry, ensuring your comfort and satisfaction with every purchase.

What Payment Methods Do You Accept For Online Purchases?

We offer a range of convenient and secure payment options to ensure a smooth shopping experience. At checkout, you can choose from various payment methods, including:

  • Mastercard
  • Visa
  • PayPal
  • Klarna
  • Apple Pay
  • Shop Pay
  • Google Pay
  • Union Pay

These trusted payment gateways are available to accommodate your preferred method, providing flexibility and security in your online transactions. If you encounter any issues or have specific payment inquiries, our customer service team is readily available to assist you.

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